Cancellation & Refund Policy

1. Overview

This policy explains how cancellations, changes and refunds work for bookings made with GoPlan (GoPlan Hospitality Services Private Limited). Because we reserve flights, hotels, transfers and activities in advance on your behalf, part of your payment is committed to third-party Suppliers as soon as you book and often cannot be recovered. Charges below reflect this.

2. How to Cancel

• All cancellation and change requests must be made in writing by email to info@goplan.in or by WhatsApp to +91 99588 04379, quoting your booking ID.
• The date and time we receive your written request is treated as the cancellation date. Verbal requests are not valid until confirmed in writing.
• Cancellation charges are calculated on the total package cost based on the number of days between your cancellation date and your date of departure (the date of your first service, such as the outbound flight or first hotel check-in).

3. Cancellation Charges for Land Packages

Unless your booking confirmation states different terms, the following charges apply to the land portion of your package (hotels, transfers, sightseeing, activities and services arranged by us):

• More than 60 days before departure: booking advance/token amount is non-refundable.
• 45 to 60 days before departure: 25% of the total package cost.
• 30 to 44 days before departure: 50% of the total package cost.
• 15 to 29 days before departure: 75% of the total package cost.
• Less than 15 days before departure, no-show, or trip abandoned midway: 100% of the total package cost (no refund).

If Supplier costs already paid or committed on your behalf are higher than the percentage above, the higher amount will be deducted. Charges for peak season, festive periods, long weekends, cruises, special events and non-refundable or promotional rates may be higher, and will be communicated to you at the time of booking.

4. Non-Refundable Components

• Airline tickets, which are governed by the airline's fare rules. Refunds, if any, are as permitted by the airline, minus airline cancellation fees and our service fee.
• Visa fees, embassy or biometric charges and visa service fees, whether or not the visa is granted.
• Travel insurance premiums once the policy is issued.
• Non-refundable hotel, villa, cruise, train, ferry or activity bookings, and tickets or passes already issued.
• Payment gateway or bank charges, and any GST or other taxes not recoverable from the authorities or Suppliers.

5. Changes and Amendments

You may request a change of dates, hotels, travellers or inclusions before departure. Changes depend on availability and are treated as follows:

• Any fare, rate or tax difference, plus Supplier amendment charges and a service fee, will be payable by you.
• If a change cannot be accommodated, or cannot be made without penalty, the original booking may be treated as a cancellation and the charges in section 3 will apply.
• Changes made close to departure may not be possible for flights and pre-paid services.

6. Cancellation or Changes by GoPlan or Suppliers

• If we or a Supplier cancel a confirmed service for reasons within our control, we will offer a comparable alternative, a change of dates, or a full refund of the amount paid for that service.
• If a service is cancelled or altered because of weather, natural events, government action, strikes, flight disruptions or other events beyond our control, we will help re-arrange the trip where possible. Refunds are limited to amounts we can recover from Suppliers, after deducting non-recoverable costs already incurred.
• We are not responsible for consequential losses such as separately booked flights, hotels or leave from work.

7. Unused Services and Early Return

No refund is given for services you choose not to use, or that you miss, after your trip begins, including hotel nights, meals, transfers or activities, and for early departure or late arrival for any reason, including illness, missed flights or denied boarding or entry due to documents.

8. How and When Refunds Are Paid

• Approved refunds are made to the original payment method or bank account used for the booking, after deducting applicable charges.
• Refunds are typically processed within 7 to 15 working days after we receive written confirmation of cancellation and, where relevant, the refund from the Supplier. Refunds for airline tickets and some Suppliers can take longer, following their processing timelines.
• Bank, card or wallet processing may add a few extra days before the amount reaches you.

9. Disputes and Queries

If you believe a charge or refund has been calculated incorrectly, please write to info@goplan.in with your booking ID within 15 days of receiving the refund advice, and we will review it. This policy should be read together with our Terms & Conditions.

10. Contact Us

For cancellations, changes or refund questions, contact: