Privacy Policy

1. Who We Are

GoPlan (operated by GoPlan Hospitality Services Private Limited, "we", "us", "our") is a travel agency that plans and books holidays to Bali, Vietnam and Thailand for travellers from India. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. It applies to our website https://goplan.in and to the services we provide over WhatsApp, phone and email.

By using our website or sharing your details with us, you agree to the practices described in this policy.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details: your name, WhatsApp/phone number and email address.
• Trip preferences: destination interest, travel month or dates, number of travellers, budget range, interested package and any notes you share (for example honeymoon, travelling with children, special requests).
• Booking and travel documents: for confirmed bookings, details of all travellers such as full name as per passport, date of birth, gender, nationality, passport number and validity, photographs and copies of identity or visa documents needed for visas, flights, hotels and activities.
• Health and dietary information: only if you choose to share it, for example allergies, mobility needs or medical conditions relevant to your trip.
• Payment information: booking amount, payment references and invoices. We do not store your card, UPI PIN or net-banking credentials; payments are processed by third-party payment providers or through bank transfer.
• Communications: messages, call notes and emails exchanged with our team.
• Technical data: IP address, browser and device type, pages visited, referring source, and cookie/pixel identifiers collected automatically when you use our website.

3. How We Collect Information

• Directly from you, when you fill in our trip enquiry form, message or call us, or share documents for a booking.
• Automatically, through cookies, pixels and similar technologies when you browse our website.
• From other travellers on your booking, when the person making the booking provides details of co-travellers (they confirm they have the co-traveller's permission to do so).

4. How We Use Your Information

• To respond to your enquiry and prepare itineraries, quotes and recommendations.
• To make, manage, change or cancel bookings with airlines, hotels, transport providers, activity operators and visa/insurance partners on your behalf.
• To provide visa guidance and to coordinate your trip, including support during travel.
• To send booking confirmations, payment reminders, itineraries, travel updates and service messages.
• To send offers, destination ideas and promotions, where permitted. You can opt out at any time.
• To measure and improve our website, marketing and services, including running and measuring advertising campaigns.
• To prevent fraud, keep our records, and comply with legal, tax and regulatory obligations.

5. Who We Share Your Information With

We do not sell your personal information. We share it only as needed to deliver your trip and run our business:

• Travel suppliers: airlines, hotels, villas, cruise and tour operators, transport providers, local ground partners and attraction/ticketing providers in your destination country.
• Visa, immigration and insurance partners or authorities, where required to process your application or policy.
• Service providers: website hosting and form handling (such as Netlify), communication tools (such as WhatsApp and email providers), payment processors, and analytics and advertising platforms (such as Google and Meta).
• Professional advisers such as accountants and legal counsel, and government or law-enforcement authorities where we are legally required to disclose information.
• A successor entity, if our business is merged, acquired or restructured, subject to the same protections.

Our partners may be located outside India, so your information may be processed in other countries. Where this happens, we take reasonable steps to ensure it is handled with appropriate care.

6. Cookies, Analytics and Advertising

Our website uses Google Tag Manager and the Meta (Facebook) Pixel, along with similar technologies, to understand how visitors use the site, measure the results of our advertising, and show relevant ads to people who have visited our website. These tools may set cookies or collect device and usage information about your visit.

You can control cookies through your browser settings, opt out of personalised ads through your Google and Meta ad settings, or use browser tracking-protection features. Blocking some cookies may affect how parts of the site work.

7. How Long We Keep Your Information

We keep enquiry information for as long as needed to respond to you and follow up on your trip plans. Booking and payment records are kept for the period required by applicable tax, accounting and legal rules, and to handle any queries or disputes. Travel document copies are deleted or securely archived once they are no longer needed for your booking, unless the law requires us to keep them longer. After that, we delete or anonymise your information.

8. How We Protect Your Information

We use reasonable administrative, technical and organisational safeguards to protect your information against unauthorised access, loss, misuse or alteration, including access controls, limiting internal access to those who need it, and using reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive documents over unsecured channels and let us know immediately if you suspect any misuse.

9. Your Rights and Choices

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information, unless we need to keep it for legal or legitimate business reasons.
• Withdraw consent for marketing or other optional uses at any time. Withdrawal does not affect processing that already took place.
• Raise a grievance about how your information is handled.

To exercise any of these rights, email us at info@goplan.in or message us on +91 99588 04379. We may need to verify your identity before acting on a request.

10. Children's Information

Our website is not directed at children. We collect information about minors only when a parent or legal guardian includes them in a booking, and we treat that information with the same care described in this policy. By providing a child's details, you confirm you are their parent or legal guardian.

11. Third-Party Links

Our website and messages may link to third-party sites such as social media pages, payment pages or supplier sites. We are not responsible for their privacy practices, so please review their policies before sharing information with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or the law. The "Last updated" date at the top shows the latest version. Continued use of our website or services after changes means you accept the updated policy.

13. Contact Us

For questions, requests or complaints about this Privacy Policy or your personal information, contact: